Terms & Conditions – Privacy & Refund Policy

Who we are

Our webstore address is: https://store.lussive.com.
The company behind the webstore is Lussive Media.
Located in Elst, The Netherlands.

General conditions

Our digital download products can be accessed by registered customers by logging in to your account.
Registered guests can download their products two to four times from their account for an unlimited period, depending on the product. If you need another extra download because you lost the files, please contact us.
Guest users who make a one-time purchase will receive their download link by email and the download link will expire after the first purchase.
In case you have any issues or questions on this, feel free to contact us via the contact form.
All material provided in the downloads is made and copyrighted by Onne Witjes (A-lusion).
All files can be used in commercial music releases without any prior licensing needed and are royalty free.
When using direct online payment, you have instantly access to your purchased digital download.
When payment is made by Bank Transfer the download link will be send via email when our administration has received the applicable funds.

Refund policy

No refunds will be provided in any case.
Downloads can not be returned or refused after purchase.
We cannot refund you any purchase fees when you have accessed the sounds by downloading the zip
If you have additional questions upon purchase, please contact us.

What personal data we collect and why we collect it

We collect the personal details you provide us with during your order purchase. It is not required to include your telephone number, address, zipcode and city. However, you can add this information to have it included in the invoice for your administration.
All provided information is stored only for administrative purposes and to enable access to your account and downloads.
If agreed upon during checkout, we sometimes send you a marketing email informing you of new products. Unsubscribing to the email is as easy as clicking the unsubscribe link.
For licensing and copyright we also save your computers IP-address.

If you want to have your personal data removed, please contact us and we’ll make your data anonymous.

Contact forms

In case you send us information through our contact form, we will only keep your information in our email inbox hosted on our own server. In case the contact information is no longer needed, the email conversation will be deleted.

Cookies

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

We embed YouTube videos to demonstrate our products. The video’s are created and copyrighted by us. YouTube has been licensed to distribute the online media in order for you watch the video. We don’t track any personal data in this.

Analytics

We have enabled anonymous analytics tracking through Google Analytics.
We use this data to optimize the web experience in improving our online webshop.

Who we share your data with

We don’t share your data with third parties, other than those we use in our online activities.
And only the necessary data provided for the activity. Such as online payment (PayPal / Mollie) and in case you signed up for the newsletter Mailchimp.

Last update: 6th March 2021